Shipping & delivery policy

Delivery zones and timing

• Gurugram: same-day, 30–90 minutes. Orders after 9 PM ship next morning.
• DLF Phases: same-day across Phases I–V.
• Golf Course Road & Sohna Road: same-day across major sectors.
• Outside Gurugram: timing is confirmed on WhatsApp before dispatch.

Fees

Flat ₹149 within Gurugram. Free delivery on orders above ₹2000. Outside Gurugram ₹199 flat.

Packaging

Every order ships in plain unbranded packaging with no product name on the label.

Payment on delivery

Cash, UPI (GPay / PhonePe / Paytm), IMPS. Age (21+) verified at delivery.

Refunds & exchanges

Factory-sealed products may be exchanged within 3 days. Opened disposables and TEREA sticks cannot be returned for hygiene reasons.