Privacy Policy

Summary

Vapeshop Gurugram (operating from Crosspoint Mall, DLF Phase IV, Gurugram) collects only the information needed to fulfil your order — name, delivery address, phone number, age confirmation, and payment method. We do not sell or share your data with third parties for marketing.

What we collect

• Contact details you share on WhatsApp or the contact form.
• Delivery address and preferred window.
• Age confirmation (21+).
• Payment reference (UPI transaction ID, cash-on-delivery receipt).
• Basic analytics via Google Analytics (page views, referrer, device).

How we use it

• Fulfil and deliver orders.
• Send order confirmations and delivery updates on WhatsApp.
• Respond to support enquiries and warranty claims.
• Improve the website and product mix.

Sharing

We share order data only with delivery partners (in-house riders, Delhivery / Blue Dart for out-of-NCR shipments) and payment processors. No marketing data is sold or shared.

Retention

Order records are retained for 24 months for warranty and accounting purposes, then deleted.

Your rights

You can request access, correction, or deletion of your data at any time by messaging +91 6001098229 or emailing hello@vapeshopsgurugram.in. Requests are actioned within 30 days.

Cookies

We use only essential cookies plus Google Analytics for anonymous traffic measurement. No third-party ad cookies are set.

Contact

Vapeshop Gurugram · Level 2, Crosspoint Mall, 208, Sector 28, DLF Phase IV, Gurugram, Haryana 122002 · +91 6001098229 · hello@vapeshopsgurugram.in