Frequently asked questions

Everything Gurgaon customers ask us before their first order.

Do you sell 100% authentic vapes?

Yes. Every Elf Bar, Geek Bar, IGET, Vozol, Yuoto and IQOS device is verified via the manufacturer's scratch-code portal before dispatch. If a code fails, we replace it free.

How fast is delivery in Gurgaon?

Same-day. Orders placed before 9 PM on WhatsApp reach DLF Phase 1–5, Cyber City, Golf Course Road, Sohna Road, MG Road, Sushant Lok and Sectors 29 to 56 within 30–90 minutes.

Do you deliver to Delhi and Noida?

Yes — same-day for most of South Delhi (Saket, Hauz Khas, Vasant Kunj, GK) and next-day for Noida sectors and Faridabad.

What payment methods do you accept?

Cash on delivery, UPI (GPay / PhonePe / Paytm), IMPS bank transfer, and card on delivery. Pay on WhatsApp before dispatch if you prefer.

Is packaging discreet?

Always. Every order ships in plain unbranded packaging — no logos, no product names on the label.

Do you offer a warranty?

Yes. Manufacturing defects on rechargeable devices (IQOS, pod systems) are covered for 30 days from delivery. Disposable vapes are covered for DOA (dead on arrival) within 24 hours.

Do I need to be 21+ to order?

Yes. Vapeshop Gurugram sells only to adults aged 21 and over. Delivery agents may verify age on delivery.

Can I return a vape if I don't like the flavour?

For hygiene reasons, opened disposable vapes and TEREA sticks cannot be returned. Unopened, factory-sealed products can be exchanged within 3 days of delivery.